Program Manager, Tech

Uber is hiring for the role of Program Manager, Tech!

Responsibilities of the Candidate:

• Operational Efficiency
• Identify gaps and risks to the organization and operational efficiencies. Create programs, processes, and policies to drive improvements. Monitor, evaluate, and continuously improve the organization by being a trusted advisor, facilitator, and creative problem solver. Implement continuous improvements to the organization and the program management process
• Execution
• Drive the execution of operational programs, projects, and initiatives. Handle issue escalations and proactively remove obstacles to drive momentum and progress
• Set and scale new pilot projects, write detailed SOPs for the vendor teams, identify process challenges along with tool improvements
• Financial and Headcount Management
• Ensure organizational spending aligns with budget and priorities
• Communication
• Lead the communications strategy for your programs. Ensure information flows clearly and efficiently to enable teams
• Build strong partnerships with Product, Engineering, and Data Science teams and represent GSS in cross-team meetings/reviews
• Insights
• Identify data based opportunities to improve process and customer experience

Requirements:

• Ideate and drive programs aimed at driving efficiencies for GSS
• Facilitate and drive high-impact initiatives to improve process quality and the customer experience
• Collaborate with key stakeholders for scoping and prioritizing project activities based on the business impact and team OKRs
• Turn analyzed data into actionable deliverables for the product, support, and operational improvements
• Work with vendor teams to execute ideas and deliver continuous improvement of programs
• Interface with tech leads and engineers to estimate efforts, define milestones, track progress, resolve dependencies, evaluate risks and communicate status to project stakeholders
• Ability to work with engineer/product/ internal teams to deliver tool/tech solutions that will drive long term improvements in operational efficiency
• Communicate plans, insights, data, and results to project stakeholders
• Share frameworks, tools, best practices that improve the delivery of projects with focus on reusability and standardization
• Design experiments and interpret the results to draw detailed and actionable conclusions
• Present findings to senior management to guide business decisions
• Track, analyze, and report data patterns and trends associated with the programs you own
• Worked at a high-paced, fast-growing tech startup, large tech company, or has a consulting background
• Analytics background. You have collected, structured and analyzed data to drive key insights
• Experience managing programs in 2D and 3D LiDAR annotations, object detection, semantic segmentation, polyline, and polygon annotation