Project Analyst

DHL is hiring for the role of Project Analyst!

Responsibilities of the Candidate:

• Project management
• Data analysis and reporting
• Develop and maintain relationships with stakeholders.
• Serve as the primary point of contact for customer inquiries and issues.
• Gain a thorough understanding of customer needs and business context.
• Clarify customer requirements and communicate them effectively within the organization.
• Manage the creation and delivery of proposals end-to-end.
• Ensure proposals meet customer requirements and internal standards.
• Set up and manage orders in the SalesForce system.
• Ensure accurate and timely charging and order processing.
• Credit/debit notes creation
• Amendments management
• Prepare reports and presentations using MS Excel and PowerPoint.
• Maintain accurate records and documentation.Act as a single point of contact for internal processes

Requirements:

• Fluent spoken and written English
• Previous experience in account management or customer service roles is preferred.
• Familiarity with SalesForce or other CRM systems is a plus.
• Proficiency in MS Office tools, especially Excel and PowerPoint.
• Ability to analyze data and create meaningful reports.
• Strong communication and negotiation skills.
• Ability to work effectively in a team and independently.
• Excellent time management and organizational abilities.
• Detail-oriented with a focus on accuracy.
• Willingness to learn and adapt to new challenges.
• Ability to handle multiple tasks and prioritize effectively.