Quality Analyst
Teleperfomance
Recruitment Process
Details
Teleperformance is hiring for the role of Quality Analyst!
Responsibilities of the Candidate:
- Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
- Documents quality issues and performance measures for management review.
- Provides information to assist in the feedback and formal education process of individuals on the phone.
- Positions on this level are fully proficient in executing established standards.
- Works independently within set frames and follows set course.
- Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area.
- Develops own knowledge, shares best practice and develops relevant/appropriate solutions.
- Positions at this level are expected to continuously improve the day-to-day activities/processes.
- Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.
Requirements:
- Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area.
- Develops own knowledge, shares best practice and develops relevant/appropriate solutions.
- Positions at this level are expected to continuously improve the day-to-day activities/processes.
Important dates & deadlines?
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17 Oct'25, 12:00 AM IST Registration Deadline
Additional Information
Job Location(s)
Gurgaon
Experience
Min Experience: 1 Year
Max Experience: 2 Year
Salary
Salary: Not Disclosed
Work Detail
Working Days: 5 Days
Job Type/Timing
Job Type: In Office
Job Timing: Full Time