Quant Feeds & Platform Specialist

London Stock Exchange Group is hiring for the role of Quant Feeds & Platform Specialist!

Responsibilities of the Candidate:

• Provide direct & 2nd Level specialized customer service support including solving, researching, coding scripts, and answering client inquiries on content, product, and delivery platforms.
• Meet with Sales and prospective customers, capture content, product, technical, and integration requirements.
• Demonstrate various aspects of the platform, and proactively carry out the content onboarding activities for new or expanded customers.
• Use customer & personal feedback to improve products and services or processes.
• Supply to projects within a broader workstream and have accountability for ongoing activities/action items.
• Work independently to solve client queries and resolve where precedent may not exist.
• Improve the end-to-end customer journey.

Requirements:

• Knowledge of and experience with financial data sets, Investments or analytics.
• Ability to collaborate and connect with technical and non-technical personnel via phone, face-to-face, and in writing.
• Ability to give effective presentations and provide ad hoc answers.
• Certifiable training skills for beginner and advanced training on domain expertise
• Advantage: SQL skills