Relationship Manager

Responsibilities of the Candidates:

• Act as a relationship manager for the Paid customers of NoBroker
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Identify and assess customers' needs to effectively upsell or cross-sell relevant products or services
• Service customer in finding the right tenant/house as per the requirement of the customer
• Dial outbound and attend inbound calls from customers and leads
• Use internal tools and methods to provide the best possible service to the customer
• Negotiate with leads on behalf of customers
• Keep customers up-to-date on the progress of his account
• Follow communication procedures, guidelines and policies
• Go extra mile to provide excellent customer service

Requirements:

• Education: Any Undergraduate (BBA, B.Tech, B.A, etc.)
• Excellent verbal and written communication
• Good interpersonal skills, numerical and analytical ability
• Decision-making skills
• Language required: English & Hindi or English, Hindi & one South Regional Language (Kannada, Telugu, Tamil)
• Proficient in MS Office (Excel, Word)
• Should be flexible for day shift (9-hour login between 8 AM - 10 PM)
• Comfortable working 6 days a week; weekly off will be on weekdays

What You'll Gain:

• Employee health insurance of Rs 1 lakh per year (premium paid by the company)
• Free lunch and snacks for employees
• Monthly reward and recognition for outstanding performers
• Promotions every 6 months based on performance
• Outstanding performers can qualify for promotion every quarter (up to 4 times a year)
• Accelerated career growth with potential to become a UH in 3 months
• Regular team parties and Annual Day outing for all employees