Relationship Manager

OYO is India’s largest hospitality company which was launched in 2013 by Ritesh Agarwal, the first resident Asian to be accepted to the Thiel Fellowship. OYO's network is spanning in over 230 Indian cities including all major metropolitans, regional commercial hubs, leisure destinations, and key pilgrimage towns and villages. With an international presence with hotels in Nepal and Malaysia, the vision of the company is to become the most preferred & most trusted hotel brand in the world.

The founder of OYO, Ritesh Agarwal, also got featured in Forbes 30 under 30 in Consumer Tech (2016) for creating a global disruptor. OYO has achieved a lot in a very short span of time from getting chosen as India’s Most Promising Hotel Network by HolidayIQ Better Holiday Awards 2017 to receiving several accolades including Express IT Startup of the Year Award presented in 2015, NDTV Dream Chaser of the Year given in 2016 and IAMAI Digital Startup of the Year in the same year.

It was recognized by Business Today as among the Coolest Start-Ups in India (2016) and ranked by LinkedIn as one of the top employee attractors in India two years in a row (2016, 2017). The company is backed by leading global investors which includes Japan's SoftBank Group, Lightspeed India, Sequoia Capita of America, Hero Enterprise, China Lodging Group, and Greenoaks Capital.

OYO revolutionised the fragmented and legacy-driven budget hospitality space in India by enabling standardisation of amenities, in-room experience, and other services. Through the use of its proprietary apps for room-service, revenue-management, inventory-management, and customer relationship management, OYO has delivered affordable, available and predictable budget-room accommodation to millions of travelers across India. A booking with OYO comes with the promise of hassle-free stays.

The popular OYO app has more than 10 million downloads and enables guests to search and book rooms, request room-service for food & beverages, to book a cab and also search nearby restaurants and dinners.

Organisation Structure:

OYO is the World's fastest growing hotel chain spread across 800 cities with 230,000+ hotels offering standardized and hassle-free stay experiences at an unmatched price.

Product Portfolio:

• OYO Townhouse is a friendly neighborhood hotel that has been built on 6 layers of innovation: Smarter Rooms, Smarter Spaces, Smarter Menus, Smarter Buildings, Smarter Service and Smarter Locations. OYO Townhouse is based on the needs of the millennial traveler. Every single element of the hotel – from the breakfast menu to the booking process has been re-engineered for comfort, efficiency, convenience, and affordability. 
• OYO SilverKey is fully equipped with state-of-the-art amenities, spacious rooms, professional staff and powered by technology. OYO SilverKeyTM is the most suitable choice for business travelers seeking a home away from home, without the formality, rules, and rates of a hotel.
• OYO Homes are designed to be different and unique, located in beautiful local neighborhoods and come with the same consistency and convenience of an OYO managed Hotel. These are private homes that have predictable, high-quality amenities and are serviced by the OYO team only. OYO offers homes, villas, apartments, and cottages that are designed for all kinds of travel with friends, family or colleagues.
  
  

Subsidiaries:

1. Guerrilla Infra Solutions Pvt. Ltd.
2. OYO Silverkey
3. L-FAST Brands Pvt Ltd.
4. Qianyu Islands
5. AblePlus Solutions Pvt. Ltd.

Mergers and Acquisitions:

• In July 2018, OYO acquired AblePlus which was founded in 2016 and specialises in developing Internet of Things (IoT) solutions for the Hospitality Industry. The acquisition is aimed at creating artificial intelligence and IoT-based tech infrastructure for managing hotels and assets.

News and Facts:

• OYO launched Townhouse in January 2017. OYO Townhouse is a managed hotel-brand designed to function and operate as a social hotspot to cater to city dwellers and a new generation of guests.
• OYO offers a unique concierge-like assistance service through OYO Captains. OYO Captains is the company’s local representatives at hotels who ensure the on-ground support for on-stay experience and hassle-free traveling. Guest can avail their services by booking via call center, app or website.
• OYO Room is a network of 2,200 hotels operating in 154 cities across India, with monthly revenues of $3.5m and 1,500+ employees.
• On 21st June 2019, Townhouse reaches a milestone of 100 hotels and becomes India's largest mid-market boutique hotel brand.
• In December 2018, OYO became the 3rd largest hotel brand in China with 2,17,000 rooms.

Initiatives and Campaigns:

• #OneForEveryone Contest- This contest was an initiative to know a funny or quirky hotel habit of people staying in OYOs. People participating in this competition had a chance to win 20 Mi4 phones, 42 free stays for two in selected OYO Rooms across India, and 1 grand prize of a return ticket to Dubai for two. Participants had to record a video/picture in HD quality, of their crazy, hilarious and weird hotel quirks, the video or picture must tell a story and they had to post them on their social media specified tags. (https://bi.oyorooms.com/deals/oneforeveryonetnc)
• OYO Wizard is one of a kind hospitality membership program powered by OYO. A program which recognises and rewards frequent customers. The program aims to strengthen and deepen customer relationships by providing high-rated and curated hotels to loyal guests at the best prices. OYO Wizard reached 1.5 million subscribers, contributing to 25% of the total bookings.
  
  

Corporate Social Responsibility:

The company is aiming to provide necessary technical and financial assistance to its partners across the nation in a wide variety of projects and activities and it also focuses on skill development, economic opportunity creation, and sustainable tourism.

• OYO in May 2019 launched an assistance program 'OYO Reach' from Shimla, where the majority of hotels under the company's brand have been equipped with rainwater harvesting systems.