Senior Customer Relationship Executive

Rentokil Initial is hiring a Senior Customer Relationship Executive!

Responsibilities of the Candidate:

• This would drive the successful adoption, onboarding, as well as continued value add to help our clients realise the business value of our platform.
• Intimately understand our products & services, & how to build better experiences using them, with a constant pulse on what we're building next.
• Own key Customer Success metrics, including customer health, renewals, upsell as well a churn across your set of accounts & derive concrete measures to drive business results & elevate our customer experience
• Own escalation management and the overall support & services relationship with our customers. This will ensure the tracking of key operational metrics while identifying and remediating pain points.
• Form strategic relationships with key stakeholders to understand our customers' business within their industry & develop strategic roadmaps for how Rentokil Initial Hygiene grows with them.
• Continuously plan, test & improve our Customer Success process to ensure an exceptional customer experience.
• Retain the Clients by increasing stickiness by way of prompt resolution of Complaints and Issues, and arrest predictive Churns.
• Meeting on an average of 3 -4 client contacts in a day
• Discussing issues the clients may be facing and highlighting to Operations and Branch Management.
• Generate Tickets on the system and track resolution for the complaints received.
• Resolution of the complaint by driving with the operations team and the branch management team.
• Client Retention - Generating delight factor for the clients and Increasing Stickiness.
• Generating Client Credentials

Requirements:

• Willing to travel and meet corporate clients.
• Excellent Communication.
• Outgoing and able to strike up a conversation.
• Able to get things done with good interpersonal skills.
• Well-groomed personality.
• Average computer knowledge.