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Senior Process Executive

Infosys BPM

Pune,
Application Deadline 14 Feb'26, 12:00 AM IST
Eligibility
Experienced Professionals

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Recruitment Process

Details

Infosys BPM is hiring for the role of Senior Process Executive !

Responsibilities of the Candidate:

  • Help to implement and improve processes and procedures within the team allowing strong service focused deliverables.
  • Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
  • To participate in an on call rota, providing a 24 hours, first line support service to users.
  • To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.
  • Update incidents with detailed and relevant information in a timely and effective manner; 
  • Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution;
  • Escalate an incident or troubleshoot tickets according to the company escalation processes;
  • Ensure Customer Service Level Agreements are met or exceeded;
  • Respond to customer enquiries in a timely and efficient manner;
  • Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format
  • Execute transactions as per prescribed guidelines and timelines
  • Ensure customer/user confidentiality and data protection at all times

Requirements:

  • Graduate 
If an employer asks you to pay any kind of fee, please notify us immediately. unstop does not charge any fee from the applicants and we do not allow other companies also to do so.

Important dates & deadlines?

  • 14 Feb'26, 12:00 AM IST Registration Deadline

Additional Information

Job Location(s)

Pune

Salary

Salary: Not Disclosed

Work Detail

Working Days: 5 Days

Job Type/Timing

Job Type: In Office

Job Timing: Full Time

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