Service Delivery Management Associate

S&P Global Inc. is hiring for the role of Service Delivery Management Associate!

Responsibilities of the candidate:

• Manage day-to-day client inquiries including the orchestration of workflow and prompt resolution between internal teams. Inquiry types include data reconciliation and validation, financial data delivery via WSO Reporting, Integration failures management, etc
• Analyze RAG status for client relationships
• Strategize resolution plans to improve declining client relationships
• Work with internal teams such as Leadership, Sales and Client Management to supply any trends that may need further study, product development or change in service offering
• Lead research and projects on cross product integrations, workflow enhancement to support the client’s business requirements and strategic growth
• Serve as subject matter expert for all Solutions products and service offerings, able to join internal and external client meetings or calls to analyze client needs and make recommendations on operational flows and product usage
• Contribute presentation materials where necessary
• Capture and report client statistics, trends, and metrics based on a series of quantitative measures and key performance indicators across Solutions Operations, including but not limited to client surveys and scorecards, client satisfaction measuring tools, and client volumes
• Aid all team members with daily project management, data validation, and data deliverables as needed
• Supply overall support and customer service to clients; ensuring a team coverage model of 8 AM – 5 PM CST is in place daily

Requirements :

• BA or BS from accredited institution or equivalent work experience needed
• Business/Finance/Accounting strongly recommended
• Experience in high-yield or leveraged loan financial market
• Exposure to software development & project management
• Strong PC (Personal Computer) skills – Microsoft Office
• Business intelligence (Power BI) and SQL skills are a plus
• Experience with Wall Street Office Product Suite is preferred
• Strong work ethic – organized, detail oriented, analytical, task driven
• Technical awareness through software applications
• Adept at building strong client relationships with an emphasis around overall client execution
• C-level, sales communication skillsets