ServiceNow Reporting Analyst

Version 1 is hiring for the role of ServiceNow Reporting Analyst!

Responsibilities of the Candidate:

• Establish standard catalogue item(s) for stakeholders to request.
• Collaborate with internal teams to gather reporting requirements for ServiceNow data.
• Design, develop, and maintain custom reports and dashboards in ServiceNow to meet business and operational needs.
• Create complex reports using ServiceNow reporting tools such as Platform Analytics, Performance Analytics, Report Designer, and Dashboard widgets such as VividCharts.
• Provide guidance on the interpretation of reports and assist teams in making data-driven decisions.
• Maintain a reporting catalogue repository
• Analyze ServiceNow data to identify trends, inefficiencies, or potential improvements within the request fulfillment process.
• Work with stakeholders to ensure that reports provide meaningful insights and actionable recommendations
• Configure ServiceNow reporting tools to ensure reports align with business requirements and best practices.
• Continuously monitor and optimize reports and dashboards for performance and accuracy.
• Perform root cause analysis when discrepancies or data inconsistencies arise
• Serve as a point of contact for internal staff requesting reporting assistance.
• Provide training and support to end-users on how to access, interpret, and utilize reports effectively.
• Assist in troubleshooting any report-related issues and resolve them in a timely manner
• Ensure all report configurations, customizations, and processes are documented according to company standards.
• Adhere to data governance and compliance standards when handling sensitive or restricted information within ServiceNow reports
• Stay up to date with new ServiceNow features and best practices related to reporting and request fulfilment.
• Proactively identify opportunities to improve reporting accuracy, efficiency, and user experience

Requirements:

• Bachelor's degree in Information Technology, Business, or related field (preferred).
• Minimum of 2-3 years of experience with ServiceNow, specifically in report development, data analysis, and ServiceNow request fulfillment processes
• Strong working knowledge of ServiceNow reporting tools (e.g., Platform Analytics, Performance Analytics, Report Designer).
• Experience of VividCharts desirable.
• Experience with ServiceNow request management and fulfillment processes.
• Familiarity with ITIL best practices and frameworks (preferably ITIL Foundation certified)
• Strong analytical and problem-solving skills.
• Excellent communication skills with the ability to convey technical information to non-technical users.
• Ability to work independently and manage multiple tasks and deadlines effectively.
• Detail-oriented with a focus on accuracy and quality.