Specialist-Territory Planning and Analytics

Gartner is hiring for the role of  Specialist, Territory Planning and Analytics!

Responsibilities of the Candidate:

• Clients Service: Provide support to Gartner Sales Leaders
• Engage with assigned Sales regions to provide timely and accurate resolution.
• Work on ad-hoc and regular operational projects
• Manage and resolve support requests from internal clients within service level agreements.
• Engage with Sales Leaders and partners with members across functions to deliver value.
• Partner within and across teams to Identify gaps, problem solve and improve processes
• Mentor & train other team members on processes
• Conduct data analysis and support reporting needs wide ranging secondary literature searches
• Ensure data integrity by identifying discrepancies and updating datasets regularly
• Manage data tools and internal applications including Anaplan, Excel, Power BI, CRM, etc
• Successfully drive high complexity projects with minimal guidance
• Gain strong understanding of internal systems and processes such as Account Moves Process guidelines and Rules of Engagement (RoE)
• Responsible for running Quality checks on deliverables for other team members and providing inputs/feedback
• Execute on business-critical sales operations: Provide service support for core TP&A processes which include:
• Correct account alignment: Ensuring right Salesperson assigned to correct accounts
• Efficient new hire intake process: Ensuring new to role sales associates have a robust territory as soon as they become quota eligible.
• Personnel changes: Ensuring our internal processes and systems are set up when we have critical changes in our sale personnel. E.g., when sales associate join or depart the firm, when they have changes in their territories, etc.
• Assist with transition and implementation of new processes.
• Own and run specific workstreams/processes within the team independently

Requirements:

• Strong Communication skills – communicates in a clear and concise manner (written / verbal).
• Problem-Solving – breaks down problems and considers solutions, comfortable with quantitative analysis.
• Stakeholder Management – works effectively with stakeholders/partners/teams; builds / maintains good relationships.
• Strong Microsoft office skills, especially Excel and PowerPoint, knowledge of VBA/Macros and Power BI is a plus.
• High sense of urgency and attention to detail
• Ability to analyze and improve operational processes and services.