Sr. Team Lead-Commercial Experience Service Delivery
Diageo
Recruitment Process
Details
Diageo is hiring for the role of Sr. Team Lead - Commercial Experience Service Delivery!
Responsibilities of the Candidate:
- Mitigate the risk of attrition by providing a consistent and vocal management point of contact to the team and the internal partners
- Ensure running process-related refresher training
- Oversee the day-to-day Cash/Order/credit management/cash application/billing/pricing/trade spent activities
- Lead the team service levels and develop robust controls
- Coordinate and facilitate the identification of simplification and efficiency improvements for the relevant processes
- Support and assist in handling partner concerns
- Promote Inclusion & Diversity
- Ensure DTPs are reviewed, updated, and approved by governance
- Ensure that the team is trained on new/changed process steps
- Flag out hidden operational risks and issues
Requirements:
- Ability to resolve issues
- Excellent Business English and interpersonal skills
- Ability to drive technical issues toward resolution
- Understands and ensures team’s compliance to controls in own area
- Ability to effectively prioritize and deliver on promises
- Entrepreneurial attitude to drive issues toward resolution
- Ability to work in an often pressurized environment
- Receptive to take and give feedback
- Support CARM (Sarbanes Oxley)/GAR audits
- Ownership of GL reconciliations
- Acting as a role model
- Supports Manager (taking part in project, reporting and analysis)
- Manage relationship with the STC Customer Facing Team
- Execute Anti-Money Laundering and OFAC checks as appropriate
Important dates & deadlines?
-
21 Mar'24, 12:00 AM IST Registration Deadline
Additional Information
Job Location(s)
Bangalore
Salary
Salary: Not Disclosed
Job Type/Timing
Job Type: In Office
About Diageo
Diageo plc (/diˈædʒioʊ/ dee-AJ-ee-oh) is a British multinational alcoholic beverage company, with its headquarters in London, England. It operates from 132 sites around the world.[1] It is a major distributor of Scotch whisky and other spirits. Distilleries owned by Diageo produce 40% of all Scotch whisky with over 24 brands, such as Johnnie Walker, J&B and Old Parr.[3]
Its leading brands include Guinness, Smirnoff, Baileys liqueur, Captain Morgan rum and Tanqueray and Gordon's gin.
Diageo has a primary listing on the London Stock Exchange and is a constituent of the FTSE 100 Index. It has a secondary listing on the New York Stock Exchange.