System Support Technician

Thornton Tomasetti is hiring for the role of System Support Technician!

Responsibilities of the Candidate:

• Respond promptly and efficiently to end-user inquiries and issues related to the ERP and CRM systems.  
• Serve as a knowledgeable resource on Dynamics 365 CE and F&O, understanding their functionalities, capabilities, and best practices.  
• Provide immediate guidance and training to end-users encountering errors or issues to ensure efficient system usage.  
• Collaborate with cross-functional teams to plan, coordinate, and execute User Acceptance Testing (UAT) activities for system upgrades, enhancements, and implementations.  
• Conduct ongoing regression testing to ensure system stability, identify potential issues, and validate system functionalities.  
• Investigate and troubleshoot system-related problems, escalating issues to appropriate stakeholders as necessary, and providing timely resolution to minimize disruptions.  
• Develop and maintain comprehensive documentation including system processes, standard operating procedures (SOPs), and knowledge base articles.  
• Assist in creating training materials, user guides, and reference documentation to support end-user understanding and adoption of the ERP and CRM systems.  
• Identify opportunities for process improvement, system enhancements, and automation to optimize system performance, user experience, and business operations.  
• Collaborate with IT teams, business analysts, system administrators, and other stakeholders to ensure seamless integration and alignment of the ERP and CRM systems with organizational objectives.

Requirements:

• Bachelor's degree in computer science, information systems, business administration, or a related field (or equivalent experience).  
• Proven experience in supporting ERP and CRM systems, with a focus on Dynamics 365 CE and F&O.  
• Knowledge of Dynamics 365 CE and F&O functionalities, configurations, and customizations.  
• Strong troubleshooting and problem-solving skills to quickly resolve end-user issues.  
• Ability to deliver training and guidance to users of varying technical expertise.  
• Familiarity with User Acceptance Testing (UAT) and regression testing processes.  
• Excellent communication and interpersonal skills to effectively interact with end-users and cross-functional teams.  
• Detail-oriented with strong organizational and documentation skills.  
• Self-motivated with the ability to work independently and collaborate in a team environment.  
• Prior experience in process improvement and system optimization is a plus.  
• Relevant certifications in Dynamics 365 CE and F&O are highly desirable.