Technical I, Global Service Desk (TCF)

Concentrix is hiring for the role of Technical I, Global Service Desk (TCF)!

Responsibilities of the Candidate:

• To assist all our users with any logged IT related incident when called upon.
• To diagnose and resolve system and application-related incidents, including operating systems (Windows) and across a range of software applications. 
• To accurately record, timely update and document tickets with relevant and detailed information.
• To maintain a first-class level of customer service ensuring that all customers are treated efficiently and appropriately
• Assist with resolution of problems related to system or application issues, including OS, MS Office, and other supported applications.
• Perform daily incident management including ticket assignment, troubleshooting, resolution, and closure.  
• Conduct all job tasks, duties, and interactions with professionalism, respect, a positive attitude, and following company compliance policies.
• Consistently support and demonstrate the company mission and values. 
• Assist users in simplifying everyday computer-related tasks and other shortcuts for various repetitive tasks.
• Execute resolutions to problems and follow standard practices.
• Combine technical expertise with customer service to work towards a resolution.
• Work closely with the rest of the support team members to resolve issues quickly and efficiently.
• Maintain a high level of customer satisfaction and quality support to end-user.

Requirements:

• Years Experience: 1 - 3 Years of Experience 
• Education: Bachelor's Degree Preferred 
• Certifications: Certification or courses or Degree in computer Knowledge like
• BCA/MCA/Btech or Diploma courses in Computer Science or likewise