Technical Support Engineer

Kyndryl India Pvt. Ltd. is hiring for the role of Technical Support Engineer!

Responsibilities of the Candidate:

• Create and modify host connections to storage devices.
• Initial configuration of storage devices including Array, rank, pool creation
• Create & Manage thin-provisioned volumes & configuring threshold alerts based on customer requirements.
• Perform basic troubleshooting of storage to host connectivity including host side HBA card card status & multipath driver recommendations.
• Perform zoning & un-zoning activities in SAN Fabrics
• Perform SAN port activities like enabling, disabling, change of speed & mode.
• Perform Fabric troubleshooting & port error analysis.
• Perform ISL activities with proper planning and interop checks.
• Perform storage BCV operations including Flash copy, Remote copy configurations.
• Plan and coordinate for storage firmware upgrade activities involving multipath validations & pre-checks in heterogeneous environments.

Requirements:

• 0-3 years of experience in Customer Service or Technical Support
• Experience with Cisco Nexus and IOS technologies
• Experience with F5 ASM and LTM configuration and troubleshootingCreating & Assigning Volumes to hosts based on guidelines.
• Able to raise case with Vendor / OEM for hardware failures & critical cases and should be able to escalate as required.
• Knowledge of ITIL or equivalent process.