Technical Support Engineer

Siemens Energy is hiring for the role of Technical Support Engineer!

Responsibilities of the Candidate:

• Work with both internal and external for fast issue resolution and appropriate knowledge transfer with the counterparts in other regions.
• Provide critical support for the assigned RCA technical lead through the use of data trending, plot of field data, creation of vibration plots in Adre, Mining of Fleet Data, and Fault Tree Updates.
• Work closely with other technical specialists in the other Product Integrity regions.
• Provide guidance to the Product Improvement Process (PIP) to drive resolution of Operational Issues (OI), Technical Issues (TI), and Significant Field Issues (SFI)

Requirements:

• Bachelor’s degree or equivalent experience in related field of mechanical engineering, aerospace engineering
• Experience in rotating equipment design, controls design, compressor testing, site commissioning, technical solving, and service-related activities.
• Experience in supporting RCAs and relevant methodologies such as Fault Tree Analysis and Kepner Tregoe or equivalent.
• Fluency in English and ability to explain technical details and concepts to customers and non-technical personnel.
• Experience in the design, maintenance, troubleshooting and technical support of compressors and their associated equipment (auxiliary support systems, drivers, couplings, mounting frames, etc.
• Ability to work and interact directly with the customer in a high-pressure environment
• Experience in Root Cause Analysis and resolution of technical non-conformance (e.g. compressor performance) issues.