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Technical Support Engineer
Technical Support Engineer 
Microsoft
www.microsoft.com/en-in
www.microsoft.com/en-in
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*Updated On: 27 Jan 22, 12:39 AM IST
Details
Microsoft is hiring for Technical Support Engineering!
Responsibilities of the Candidate:
- Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams
- Identify cases that require escalation
- Create and maintain incident management requests to product group or engineering group
- Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experience
- Provide ramp activities, knowledge sharing, technical coaching, and mentoring
Skills and Requirements:
- Experience in SMS (System Management Server), SCCM (System Center Configuration Manager)
- Strong experience in Windows server, active directory, and manageability products
- Troubleshooting and problem-solving skills
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Additional Information
Salary
Job Type/Timing
Job Type: In Office
Job Timing: Full Time
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+ Watchlist Eligibility
Experienced Professionals
Engineering Students
*Updated On: 27 Jan 22, 12:39 AM IST