Technical Support Specialist
Reputation
Recruitment Process
Details
Reputation is hiring for a role of Technical Support Specialist!
Responsibilities of the Candidate:
- Handling customer technical support cases through phone and email submission
- Cross-departmental collaboration to provide resolution for client requests.
- Queue management with emphasis on efficiency, quality & quantity.
- Work in various department lanes becoming a subject matter expert in each.
- Demonstrate understanding of social media and effectively communicate knowledge with clients.
- Troubleshooting, updating account configuration, reviewing activity in the platform to optimize clients’ business structure.
- Provide guidance on the capabilities of the Reputation platform.
- Share best practices and industry knowledge across verticals.
- Communicate product enhancement to clients.
- Additional duties as assigned.
Requirements:
- 2-4 years of work experience specific to customer success/technical support/account management - SaaS recommended.
- Excellent phone skills are a "MUST"
- Knowledge of social media platforms and review sites.
- Excellent written and verbal skills.
- Positive attitude and “team-first” mentality .
- Advanced skillset with Excel a “MUST”.
- Able & comfortable changing direction at a moment’s notice.
- Knowledge of Salesforce CRM.
- Solid analytical, problem-solving, and organizational skills with a strong attention to detail.
- Bachelor’s Degree or equivalent experience preferred.
Important dates & deadlines?
-
29 Jul'25, 12:00 AM IST Registration Deadline
Additional Information
Job Location(s)
Hyderabad
Experience
Min Experience: 2 Year
Max Experience: 4 Year
Salary
Salary: Not Disclosed
Work Detail
Working Days: 5 Days
Job Type/Timing
Job Type: In Office
Job Timing: Full Time