Territory Service Manager
TVS Motor Company
Recruitment Process
Details
TVS is hiring for the role of Territory Service Manager!
Responsibilities:
- Improve service business of dealer.
- To improve service operational efficiency in workshop to improve customer satisfaction and profitability.
- Ensure availability of genuine parts supplied by TVSM recommended source
- Improve PSF through service process audit & take corrective actions to improve service standards at workshop. Get involved in specific details, which require immediate attention.
- Contact customers at regular interval by telephone /personal meeting and understand their expectation & take counter measures. Assist the dealers to close the customer complaints with in 48 hours.
- Improve the capability level of dealer’s service team and give on the job training in areas of product knowledge, service repair standards, special tools, and customer handling skills & customer satisfaction, updating the mechanics knowledge through Competitor model training.
- Focus on turnaround time and ensure trouble free vehicles to preowned 2-wheeler customers.
Requirements:
- Category: Bachelor's Degree,
- Degree: Bachelor of Engineering - BE
- Industry: Automotive industry.
- Years of experience: 2+
Source Link: https://tvsmsampark.darwinbox.in/ms/candidate/careers/a65c31b5672293
Important dates & deadlines?
-
28 Mar'24, 12:14 AM IST Registration Deadline
Contact the organisers
Send queries to organizersAdditional Information
Job Location(s)
Kolkata
Salary
Salary: Not Disclosed
Work Detail
Working Days: 5 Days
Job Type/Timing
Job Type: In Office
Job Timing: Full Time
About TVS Motor Company
TVS Motor Company is a reputed two and three-wheeler manufacturer globally, championing progress through Sustainable Mobility with four state-of-the-art manufacturing facilities in Hosur, Mysuru and Nalagarh in India and Karawang in Indonesia. Rooted in our 100-year legacy of Trust, Value, and Service, we take pride in making internationally aspirational products of the highest quality through innovative and sustainable processes. We are the only two-wheeler company to have received the prestigious Deming Prize. Our products lead in their respective categories in the J.D. Power IQS and APEAL surveys.
We have been ranked No. 1 Company in the J.D. Power Customer Service Satisfaction Survey for consecutive four years. Our group company Norton Motorcycles, based in the United Kingdom, is one of the most emotive motorcycle brands in the world. Our subsidiaries in the personal e-mobility space, Swiss E-Mobility Group (SEMG) and EGO Movement have a leading position in the e-bike market in Switzerland. TVS Motor Company endeavours to deliver the most superior customer experience across 80 countries in which we operate.
Highlights:
1. A Vehicle for Everyone
TVS Motor manufactures the largest range of two-wheelers, starting from mopeds, to scooters, commuter motorcycles, to racing-inspired bikes like the TVS Apache series and the TVS Apache RR310. Whatever your requirement may be, we have one for everyone.
2. Innovation at the Helm
TVSM has always stood for innovative, easy-to-handle, and environmentally friendly products, backed by reliable customer service. More than 50 million customers have bought a TVSM product to date. TVSM products give you only reasons to smile!
4. Manufacturing Locations
The company has four manufacturing plants, three located in India (Hosur in Tamil Nadu, Mysore in Karnataka and Nalagarh in Himachal Pradesh) and one in Indonesia at Karawang.