Transformation Success Architect

Palo Alto Networks India is hiring for the role of Transformation Success Architect!

Responsibilities of the Candidate:

• Serve as the single technical orchestrator for large, complex, and strategic XSIAM deployments.
• Direct Professional Services (PS), Solutions Consulting (SC), and Domain Consulting (DC) resources, orchestrating workstreams to ensure a successful customer deployment.
• Educate and align customer security operations teams with XSIAM capabilities, running "day in the life" sessions and ensuring they can apply XSIAM to their specific workflows.
• Coach and train field DC and PS teams during deployments to build their skills for future projects.
• Define, develop, disseminate, and improve best practices, templates, and knowledge that can be used by the broader field to scale our deployment capabilities.
• Provide technical and product consultation while managing escalations and issues throughout the deployment lifecycle.
• Lead customer workshops and gap analyses to assess customer needs, define outcomes, and identify any risks to a successful deployment.
• Document improvement recommendations from deployments to feed back into our processes.
• Help transition the team's focus long-term to a "health check" process and expand our success model to new use-cases.

Requirements:

• Senior level technical acumen with XSIAM/SIEM solutions, including deep technical knowledge of all XSIAM capabilities.
• Excellent customer-facing communication skills with strong executive presence.
• Demonstrated ability to coordinate resources across multiple internal and external organizations.
• A coaching and training mindset, with a proven ability to mentor others.
• A "scale mindset" with a focus on using AI for data collection, developing reusable process concepts, and authoring best-practice documentation.
• Ability to handle 4-5 concurrent deployment engagements.
• Strategic mindset with strong problem-solving, analytical, and critical thinking skills.