Virtual Relationship Manager
Teleperformance Global Services Private Limited
Recruitment Process
Interview
Interview round
Details
Teleperformance Global Services Private Limited is hiring for the role of Virtual Relationship Manager!
Responsibilities of the Candidate:
- Responsible for meeting the set scorecard targets and portfolio benchmarks and following all guidelines and regulatory requirements. So that the VRM becomes the top-of-the-mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.
- A Virtual Relationship Manager (VRM) in banking sales focuses on fostering and expanding client relationships while driving sales of the bank's products and services. Here are the detailed job roles and responsibilities.
- To engage regularly with the Imperial customers as defined by the contact policy and provide a Consistent & Superior Digital Experience. Ensure that customers get world-class services and that their needs are understood and met through the financial products that the bank has to offer.
Requirements:
- Call handling as per defined standards.
- Accurate resolution for customer queries.
- Promoting Digital Banking services for a superior customer service experience.
- Profiling of customers to aid the right cross-servicing of Bank products
- Accurate logging and resolution of complaints.
- Attrition control of customers.
- Regular interactions with the customers and proactively assessing customer needs.
- Ensure portfolio quality of relationship while racing considering eligibility.
- Monitor large amount movements and account closure from the deposit accounts.
Important dates & deadlines?
-
30 Apr'25, 03:23 PM IST Registration Deadline
Contact the organisers
Send queries to organizersAdditional Information
Job Location(s)
Bangalore
Experience
Max Experience: 1 Year
Salary
Work Detail
Working Days: 6 Days
Schedule: Day Shift,
Job Type/Timing
Job Type: In Office
Job Timing: Full Time