Web Operations Associate
Unstop
Recruitment Process
Assessment Round - Eye for Detail
Candidates are requested to appear for the assessment after submitting their application. This is to evaluate candidates' attention to detail skills (Please click on submit button to complete your assignment).
Part 1 - Video Interview Round
This is to thoroughly assess the candidate's communication skills, confidence and other important factors.
Part 2 - Video Interview Round
This is to evaluate candidates' communication skills, articulation skills and other important factors required for the role.
Details
Unstop (Formerly Dare2Compete) is looking for an Associate - Web Operations who can be the liaison between the Operations team and the users. They will be responsible for resolving users' issues and requests in a timely manner. Prioritize, organize and execute solutions to said issues and requests.
Responsibilities of the Candidate:
- Assist with challenging user requests or issue escalations as needed
- Be the primary point of contact and build long-term relationships with user
- Collaborate with the Operations team to maintain a healthy delivery pipeline and ensure timely delivery of client requirements within the agreed SLA
- Cooperate with different departments to improve business operations
- Communicate with the team to develop strategic operations goals
- Make recommendations for business performance improvement
- Monitor website performance and recommend ways to improve the user journey on the website
- Liaise between the user and internal teams, interact and coordinate with all departments working on the same account
- Receive and respond to approval and notifications
- Resolve any issues faced by the users, ensure redressal for complaints within the shortest span of time
- Update user through email, phone and online presentations
Requirement:
- Ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Important dates & deadlines?
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24 Oct'22, 11:58 PM IST Registration Deadline
Contact the organisers
Send queries to organizersAdditional Information
Job Location(s)
Delhi
Experience
Max Experience: 2 Year
Salary
Variable: INR 3-4 LPA
Work Detail
Working Days: 5 Days
Schedule: Day Shift, Monday to Friday,
Job Type/Timing
Job Type: In Office
Job Timing: Full Time
Perks
Certificate
Medical Insurance