WFM Real Time Specialist
Ttec India
Recruitment Process
Details
TTEC is hiring for the role of Specialist, WFM Real Time!
Responsibilities of the Candidate:
- You’ll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program.
- You’ll report to the Manager. You’ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations.
- Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success
- Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information
- Forecast staffing and recommend headcounts on a day-to-day, short-term basis
- Bring your time management and organizational skills to manage multiple, complex, ongoing tasks
Requirements:
- 6 months or more data analysis experience
- High school diploma or equivalent
- Solution-oriented mindset
- Understanding, interpreting, and manipulating data for reporting
- Computer experience
Important dates & deadlines?
-
15 Jun'25, 12:00 AM IST Registration Deadline
Additional Information
Job Location(s)
Ahmedabad
Experience
Max Experience: 1 Year
Salary
Salary: Not Disclosed
Work Detail
Working Days: 5 Days
Job Type/Timing
Job Type: In Office
Job Timing: Full Time
About Ttec India
Protecting customers and brand reputations
through fraud prevention and customer care excellence
Our delivery centres in India are located in the city of Ahmedabad, Gujarat. Ahmedabad is an education hub, producing a large pool of English-speaking college graduates every year. It is one of the fastest growing cities in India and is emerging as a preferred destination for youngsters to make a career in the BPO/KPO industry. The location offers efficient transportation, shorter commutes and a better work-life balance compared to the other top five largest cities of India.