Zoho Administrator

CEEW is hiring for the role of Zoho Administrator!

Responsibilities of the Candidate:

• Manage day-to-day administrative tasks across Zoho applications (Books, Creator, People, etc.).
  
• Create and manage user roles, permissions, and access across platforms.
  
• Maintain and monitor system workflows and troubleshoot issues in coordination with internal teams and external vendors.
•  Serve as the first point of contact for Zoho- and ERP-related queries from internal users.
  
• Understand the newly developed ERP system, including workflows and SOPs created. Assimilate, maintain, and improve these SOPs over time to ensure clarity and effectiveness.
  
• Become the go-to resource for system-related support, troubleshooting, and guidance. Liaise with teams across functions to ensure smooth adoption and usage of the ERP and Zoho ecosystem.
• Should have strong working knowledge of Zoho applications, particularly Zoho Creator. Be able to build and manage custom views, dashboards, and reports across various Zoho apps, and make necessary updates or enhancements to the newly built system in line with the evolving needs of the organisation.
  
• Collaborate with teams to understand reporting needs and in discussion with programme manager develop solutions with minimal dependence on external developers.
• Oversee data uploads and migrations between systems during rollouts or upgrades.
  
• Ensure data accuracy, consistency, and backups.
  
• From the SOPs and manuals already available, in discussion the programme manager, adapting as required, develop training materials and conduct onboarding sessions for new users as CEEW scales.
  
• Facilitate adoption of Zoho features and best practices across teams.

Requirements:

• Bachelor’s degree in IT, Computer Applications, or a related field.
  
• 2–4 years of experience in a similar admin or application support role.
  
• Familiarity with Zoho ecosystem (Creator, Expense, People,Books, Projects, etc.).
  
• Ability to create and customize reports, views, and workflows.
  
• Basic scripting/coding skills would be a strong advantage.
  
• Experience in working with cross-functional teams and external vendors.
  
• Excellent communication, troubleshooting, and coordination skills.