Business Analyst-Customer Experience
Maruti Suzuki India Limited
Recruitment Process
Details
Maruti Suzuki is hiring for the role of Business Analyst-Customer Experience!
Responsibilities of the Candidate:
- Execute discussions with the business to understand their requirements thoroughly. Analyze and map Business Requirement Definitions (BRD/FRD) for clarity and accuracy
- Assist in designing existing business processes using automation technologies (such as AI/ML). Execute strategies to increase efficiency, productivity, and quality organization-wide
- Organize the implementation of business process re-engineering strategies. Utilize process modelling, data analytics, and change management techniques to achieve significant and sustained improvements in business performance.
- Explore new methodologies and technologies for process innovation and seamless integration.
- Map technology requirements, identify gaps, and support the proposal of optimized solutions for streamlined operations.
- Utilize visualizations and analysis to empower informed decisions.
- Extract actionable insights from large datasets, supporting strategic decision-making processes.
Requirements:
- Educational Qualification Required – BE / B Tech / MBA in Technology, Computer Science, Information Systems or General Management
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Experience - 2-6 Years
Important dates & deadlines?
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11 Oct'25, 12:00 AM IST Registration Deadline
Additional Information
Job Location(s)
Gurgaon
Experience
Max Experience: 1 Year
Salary
Salary: Not Disclosed
Work Detail
Working Days: 5 Days
Job Type/Timing
Job Type: In Office
Job Timing: Full Time
About Maruti Suzuki India Limited
An automobile manufacturer in India, Maruti Suzuki India Limited, (formerly known as Maruti Udyog Limited) is a subsidiary of Suzuki Motor Corporation, the Japanese car, and motorcycle maker, with the company holding 56.21% of the shares of Maruti Suzuki. Founded in February 1981, Maruti began with the production of Maruti 800 in 1983 made entirely in India. Currently, the car models offered by Maruti Suzuki include entry-level small cars like Alto 800, Alto K10 and the luxury sedan such as Ciaz. The Company has established manufacturing facilities in Gurgaon and Manesar in Haryana and a state-of-the-art R&D center in Rohtak, Haryana. Maruti Suzuki India Limited is listed on the National Stock Exchange (NSE) and the Bombay Stock Exchange (BSE).
Organisational Structure
Channel-wise Products
- Maruti Suzuki Arena
- Alto
- Alto K10
- WagonR
- Celerio
- Celerio X
- Swift
- Dzire
- Brezza
- Gypsy
- Ertiga
- Eeco
- Nexa
- S-Cross
- Ciaz
- Baleno
- Ignis
- Grand Vitara
- Fronx
- Jimny
- True Value: Maruti Suzuki’s Pre-Owned Cars vertical
- Maruti Suzuki Commercial
- Super Carry
- Eeco Cargo
More Services and Products
- Maruti Driving School
- Maruti Suzuki Finance
- Maruti Insurance
- Maruti Suzuki AutoCard
- Maruti Suzuki Genuine Accessories
- Maruti Suzuki Genuine Parts
- Maruti Suzuki Leasing
- Maruti Suzuki Institutional Sales
Technology Developed
- Safety
- Heartect Platform
- Smart Hybrid Technology
- S-CNG
- Engines
- K15 (1.5L) Petrol Engine
- DDiS 225 (1.5L) Diesel Engine
- Automatic
- Auto-Gear Shift (AGS)
- Continuously Variable Transmission (CVT)
- Automatic Driving Technology
- Telematics
- Suzuki Connect
- Smartplay Infotainment System
- Smartplay Studio
- Smartplay Dock
- Smartplay Audio
Subsidiaries
- True Value Solutions Ltd.
- Maruti Insurance Agency Solutions Ltd.
- Maruti Insurance Distribution Services Ltd.
- Maruti Insurance Agency Network Ltd.
- Maruti Insurance Agency Services Ltd.
- Maruti Insurance Business Agency Ltd.
- Maruti Insurance Agency Logistics Ltd.
Key People
- R. C. Bhargava: the current chairman of Maruti Suzuki India Limited, is a Master of Sciences in Mathematics from Allahabad University, Master of Arts in Developmental Economics from Williams College, Williams Town, MA, USA and also an I.A.S.
- Hisashi Takeuchi: the current Managing Director and CEO of Maruti Suzuki India Limited, is a law graduate from Osaka University in Japan. He joined Suzuki Motor Corporation (SMC) in 1986 and started his professional journey with the Overseas Marketing Department, Europe Group of SMC.
Corporate Social Responsibility
Striving to become a people’s company, Maruti Suzuki focuses on taking care of everyone, by identifying the needs of communities, customers, and the environment through formal surveys. Answering social issues at both regional and nationwide levels and generating scalable, impactful and sustainable social programs, Maruti Suzuki aims to leave a visible impact for future generations. A few of the initiatives launched by Maruti Suzuki under its CSR policy are:
- Skill Development: this program by Maruti Suzuki focuses on the enhancement of Government ITIs, skill enhancement in automobile trade, and establishment of Japan India Institute for Manufacturing to create a pool of skilled manpower for manufacturing in India.
- Community Development: various sectors of community development, such as education, water and sanitation, health care, and rural development are addressed by improving the infrastructure and learning conditions in government schools across the country, and educate people about the importance of hygiene through street plays and the distribution of communication literature. Maruti Suzuki has also upgraded shared community facilities such as parks, cremation grounds, playgrounds, and community halls, in the villages around its Manesar facility, and donated four EECO Ambulances to the Civil Hospital in Gurgaon.
- #PehniKya: this pan-India social campaign by Maruti Suzuki was launched by the company to create awareness about the benefits of wearing a seat belt, attack misconceptions and negative attitudes around seat belts and influence people to assure seat belt usage at all times in the car. Click the link to watch the video.
- Road Safety: the company established Institutes of Driving and Traffic Research (IDTRs) to train passenger and commercial vehicle drivers with the help of world-class training infrastructure and qualified trainers and Maruti Driving Schools (MDSs) to nourish a secured driving experience through distinctive theoretical sessions, driving classes, and test tracks on the road.