Business Solutions Specialist
Apple Inc.
Recruitment Process
Details
Apple is hiring for the role of Business Solutions Specialist!
Responsibilities of the Candidate:
- Establish and engage business customers by showcasing our technology and helping them discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees.
- Proactively engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy.
- Serve as the go-to expert on business solutions, and mentor the store team on business customer needs and solutions.
- Collaborate across the Apple Store in business sessions, briefings, workshops, and events by identifying and recommending unique offerings to fit customers’ business needs.
- Partner with leadership and cross-functional partners to transition accounts in line with account engagement strategy to help create a seamless customer experience.
- Strategize, plan, and forecast business performance through account management, pipeline building, and opportunity management, using Customer Relationship Management (CRM) and other tools.
- Maintain process mastery of all Retail Business programs and offerings to guarantee compliance with policies and procedures. Perform other tasks as needed, including but not limited to supporting customer-facing activities.
- Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
- Demonstrate Apple’s values of inclusion and diversity in daily activities.
Requirements:
- Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
- Have experience in retail or sales, or related work experience.
- Have extensive business solutions experience with Apple products and services.
- Show a track record of strong performance and results in technology or business solutions sales.
- Communicate effectively and tailor your communication style to different audiences.
- Work in a fast-paced environment and make timely decisions, sometimes under tight deadlines and pressure.
- Build rapport and work effectively with both internal and external customers, including business owners and executives.
- Demonstrate excellent organizational and process management skills, the ability to set priorities, and responsiveness to customer requests.
- Demonstrate excellent learning, negotiation, interpersonal, and customer service skills.
- Draw from advanced Apple expertise on mobility adoption and business transformation with general knowledge of key SMB industries, technology trends, and challenges.
- Learn, navigate, and use new tools and systems.
Important dates & deadlines?
-
1 Jun'25, 12:00 AM IST Registration Deadline
Additional Information
Job Location(s)
Bengaluru
Experience
Min Experience: 1 Year
Max Experience: 3 Year
Salary
Salary: Not Disclosed
Work Detail
Working Days: 5 Days
Job Type/Timing
Job Type: In Office
Job Timing: Full Time
About Apple Inc.
Apple Inc. is an American multinational technology company that specializes in consumer electronics, computer software, and online services. It is the world's largest technology company by revenue ($274.5 billion in 2020) and, the world's most valuable company since January 2021.
Apple is one of the Big Five American information technology companies, along with Amazon, Google, Microsoft, and Facebook.
Services
- Apple Music
- Apple TV+
- Apple Fitness+
- Apple News+
- Apple Arcade
- iCloud
- Apple One
- Apple Card
- Apple Books
- Apple Podcasts
- App Store
Segment-Wise Products
1. Hardware
- Mac: iMac, MacBook Pro, iMac Pro, Mac Pro, MacBook Air, Mac mini
- Display: Pro Display XDR
- iPad: iPad Pro, iPad Air, iPad, iPad mini
- iPhone: iPhone 7, iPhone XS, iPhone 8, iPhone XR
- Watch: Apple Watch Series 4, Apple Watch Nike+, Apple Watch Hermès, Apple Watch Series 3
- TV: Apple TV app, Apple TV+, Apple TV 4K, Apple TV HD, AirPlay
- Music: HomePod, AirPods, iPod Touch.
- Accessories: Magic Mouse 2, Magic Keyboard with Numeric Keypad, Magic Trackpad 2, Blackmagic eGPU Pro, USB-C to Lightning Cable (1 m), USB-C to SD Card Reader, Anker PowerCore Fusion Power Delivery Battery and Charger, Apple Pencil, Smart Keyboard, Smart Folio, Belkin Boost Wireless Charging Pad, iPhone Silicone Case, Apple Watch Bands, Siri Remote
2. Software
- Operating Systems: iOS 12, Mac OS Mojave, mac OS Catalina, watchOS, tvOS
- Professional Software: Final Cut Pro X, Logic Pro X, Logic Remote, Motion 5, Compressor 4, MainStage, Aperture
3. Others
- Apple Card
- Apple Music
- Apple Pay
- iCloud
- Apple ID
- AppleCare
Recent Mergers and Acquisitions
- In August 2020, Apple acquired Spaces, a VR startup that got its start as a DreamWorks Animation project.
- In August 2020, Apple acquired Israel’s Camerai, formerly Tipit, a specialist in AR and camera tech.
- In July 2020, Apple acquired Mobeewave Inc., a startup with technology that could transform iPhones into mobile payment terminals.
Top 5 Competitors
- Microsoft
- Dell
- Samsung
- Lenovo
- HP
Recent News & Developments
- In June 2021, Apple announced a global initiative that will provide career-building mentorship, professional industry skills training, creative resources, and access to Apple’s full product lineup of iPhone, iPad, and Mac to underrepresented communities across the globe at Apple Creative Studios.
- Apple podcasts subscriptions and channels are now available worldwide.
- Apple will start the production of the 5G-ready iPhone 12 in India soon.
Opportunities at Apple
Student Opportunities
1. Internships for Undergrads and Grad Students
At Apple, interns are an important part of the team. Whether you sign on for a summer internship or a placement during the academic year, you can work on critical projects on an Apple campus. As part of the Apple community, you’ll get an insider’s perspective on the way they work and the people who lead them. To be eligible for Apple’s student programs, you must be enrolled in a college, university, or graduate program.
2. Apple Store and Retail Partner Store
Working at an Apple Store or an Apple Shop within one of their retail partners’ stores offers an incredible opportunity to challenge yourself and gain valuable work experience. Many roles are available as part-time positions, and all roles are available as full-time positions. Either way, they will provide all the training you need to connect with customers and co-workers.