Technical Specialist
Apple Inc.
Recruitment Process
Details
Apple is hiring for the role of Technical Specialist!
Responsibilities of the Candidate:
- Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
- Troubleshoot, diagnose and resolve service concerns for select Apple hardware and software.
- Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
- Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
- Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
- Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
- Demonstrate Apple’s values of inclusion and diversity in daily activities.
Requirements:
- You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
- Demonstrate technical expertise in Apple products and services.
- Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
- Navigate customer service issues with care and strong interpersonal skills.
- Consistently learn about and deepen your understanding of Apple products and services and third-party products to enhance the customer experience.
- Work in a fast-paced environment and balance multiple tasks at the same time.
- Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
- Be trusted with sensitive or confidential information, keeping with Apple’s core values.
- Be curious and open to learning from others and helping each other grow.
Important dates & deadlines?
-
1 Jun'25, 12:00 AM IST Registration Deadline
Additional Information
Job Location(s)
Bengaluru
Experience
Max Experience: 2 Year
Salary
Salary: Not Disclosed
Work Detail
Working Days: 5 Days
Job Type/Timing
Job Type: In Office
Job Timing: Full Time
About Apple Inc.
Apple Inc. is an American multinational technology company that specializes in consumer electronics, computer software, and online services. It is the world's largest technology company by revenue ($274.5 billion in 2020) and, the world's most valuable company since January 2021.
Apple is one of the Big Five American information technology companies, along with Amazon, Google, Microsoft, and Facebook.
Services
- Apple Music
- Apple TV+
- Apple Fitness+
- Apple News+
- Apple Arcade
- iCloud
- Apple One
- Apple Card
- Apple Books
- Apple Podcasts
- App Store
Segment-Wise Products
1. Hardware
- Mac: iMac, MacBook Pro, iMac Pro, Mac Pro, MacBook Air, Mac mini
- Display: Pro Display XDR
- iPad: iPad Pro, iPad Air, iPad, iPad mini
- iPhone: iPhone 7, iPhone XS, iPhone 8, iPhone XR
- Watch: Apple Watch Series 4, Apple Watch Nike+, Apple Watch Hermès, Apple Watch Series 3
- TV: Apple TV app, Apple TV+, Apple TV 4K, Apple TV HD, AirPlay
- Music: HomePod, AirPods, iPod Touch.
- Accessories: Magic Mouse 2, Magic Keyboard with Numeric Keypad, Magic Trackpad 2, Blackmagic eGPU Pro, USB-C to Lightning Cable (1 m), USB-C to SD Card Reader, Anker PowerCore Fusion Power Delivery Battery and Charger, Apple Pencil, Smart Keyboard, Smart Folio, Belkin Boost Wireless Charging Pad, iPhone Silicone Case, Apple Watch Bands, Siri Remote
2. Software
- Operating Systems: iOS 12, Mac OS Mojave, mac OS Catalina, watchOS, tvOS
- Professional Software: Final Cut Pro X, Logic Pro X, Logic Remote, Motion 5, Compressor 4, MainStage, Aperture
3. Others
- Apple Card
- Apple Music
- Apple Pay
- iCloud
- Apple ID
- AppleCare
Recent Mergers and Acquisitions
- In August 2020, Apple acquired Spaces, a VR startup that got its start as a DreamWorks Animation project.
- In August 2020, Apple acquired Israel’s Camerai, formerly Tipit, a specialist in AR and camera tech.
- In July 2020, Apple acquired Mobeewave Inc., a startup with technology that could transform iPhones into mobile payment terminals.
Top 5 Competitors
- Microsoft
- Dell
- Samsung
- Lenovo
- HP
Recent News & Developments
- In June 2021, Apple announced a global initiative that will provide career-building mentorship, professional industry skills training, creative resources, and access to Apple’s full product lineup of iPhone, iPad, and Mac to underrepresented communities across the globe at Apple Creative Studios.
- Apple podcasts subscriptions and channels are now available worldwide.
- Apple will start the production of the 5G-ready iPhone 12 in India soon.
Opportunities at Apple
Student Opportunities
1. Internships for Undergrads and Grad Students
At Apple, interns are an important part of the team. Whether you sign on for a summer internship or a placement during the academic year, you can work on critical projects on an Apple campus. As part of the Apple community, you’ll get an insider’s perspective on the way they work and the people who lead them. To be eligible for Apple’s student programs, you must be enrolled in a college, university, or graduate program.
2. Apple Store and Retail Partner Store
Working at an Apple Store or an Apple Shop within one of their retail partners’ stores offers an incredible opportunity to challenge yourself and gain valuable work experience. Many roles are available as part-time positions, and all roles are available as full-time positions. Either way, they will provide all the training you need to connect with customers and co-workers.