HR Service Delivery Associate
Accenture
Recruitment Process
Details
Accenture is hiring for the role of HR Service Delivery New Associate!
Responsibilities of the Candidate:
- Read, understand, and analyze client processes as per the business rules.
- Execute the process accurately and timely as a hands-on processor.
- Escalate issues and seek advice when faced with complex issues/problems.
- Always demonstrate the highest level of customer service.
- Execute process steps as described in the Work instructions. Any anomalies in Work Instructions do highlight them to the SME/Leads
- Ensure and maintain the security and confidentiality of client data.
- Update client applications accurately and timely by the appropriate User Guides.
- Understand and adhere to Accenture’s processes and working methods
- Understand relevant HR and Safety legislation as appropriate manage cases and inform clients
- Must have a clear understanding of the existing performance metrics in the process, how they are measured, and improvise the measurement system to make it more effective and transparent
- Recommend Process Improvements that can reduce time, improve accuracy or enhance controls
Requirements:
- Adaptable and flexible
- Ability to perform under pressure
- Detail orientation
- Problem-solving skills
- Ability to establish a strong client relationship
- Knowledge of HR Processes is a plus
- Bachelor’s degree (Any discipline)
- BPO experience would be a plus
- Knowledge of MS Office and Excel skills would be a plus
- Strong customer orientation
- Resilient and able to work under pressure
- Attention to detail
Important dates & deadlines?
-
29 Feb'24, 12:00 AM IST Registration Deadline
Additional Information
Job Location(s)
Bangalore
Salary
Salary: Not Disclosed
Job Type/Timing
Job Type: In Office
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 801,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at accenture.com.
Services:
- Strategy and Consulting works with C-suite executives and boards of the world’s leading organizations, helping them accelerate their digital transformation to enhance competitiveness, grow profitability and deliver sustainable stakeholder value. We use our deep industry and functional expertise underpinned by data, analytics, artificial intelligence, and innovation to help clients solve a diverse set of business challenges, including identifying and developing new markets, products and services; optimizing cost structures; maximizing human performance; harnessing data to improve decision-making; mitigating risk and enhancing security; implementing modern change management programs; shaping and delivering value from large-scale cloud migrations; building more resilient supply chains; and reinventing manufacturing and operations with smart, connected products and platforms.
- Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence.
- Technology provides innovative and comprehensive services and solutions that span cloud; systems integration and application management; security; intelligent platform services; infrastructure services; software engineering services; data and artificial intelligence; and global delivery through our Advanced Technology Centers. We continuously innovate our services, capabilities and platforms through early adoption of new technologies such as blockchain, robotics, 5G, quantum computing and Edge computing. Technology also leads the innovation and R&D activities in our Labs, our investments in emerging technologies through Accenture Ventures, and the management of our ecosystem alliance relationships across a broad range of technology providers.
- Operations operates business processes on behalf of clients for specific enterprise functions, including finance and accounting, sourcing and procurement, supply chain, marketing and sales, as well as industry-specific services, such as platform trust and safety, banking, insurance and health services. We help organizations to reinvent themselves through intelligent operations, enabled by SynOps, our human-machine platform, powered by data and analytics, artificial intelligence, digital technology, and exceptional people to provide tangible business outcomes at speed and scale, including improved productivity and customer experiences as well as sustained long-term growth.
Inclusion and Diversity:
Accenture's purpose is to deliver on the promise of technology and human ingenuity and our commitment to our people, clients and communities is to accelerate equality for all. Our purpose and our commitment drives our innovation agenda, helps us deliver 360° value, and ensures we act as a responsible business leader.
It enables us to attract, develop, inspire and reward top talent. And it creates an environment that unleashes innovation, allows our people to perform at their very best and underpins a culture in which everyone feels they have an equal opportunity to belong and build a career. Our areas of focus include gender, ethnicity, LGBTIQ+, religion, persons with disabilities and cross-cultural diversity.